A lot of shops will try to upsell you on parts when you come in for basic tuneups or alignments. In my three experiences with this Car-X location, they have done nothing but be straight and true with what I need at that moment while still giving me additional preventative options for the future. I was specifically impressed by the customer service I received from Dre today. I notice his name a lot in there reviews being discussed in a positive light. Maybe a promotion is in order for Dre? :)
Sadly I can not leave the review I had wanted. I have three cars and my first experience was great. I suggested my mom take her car there for a tire leak and some front end work. She took it in and was asked to drop it off the next morning. The tech took notes as to what was needed, the next morning she dropped the car in a bit of a rush as her ride was waiting on her. Once we picked up the car we found they never looked at the tire when we asked why the man at the front desk got rude fast about how she barely spoke to him when dropping the car when we said he took notes the day before he then proceeded to tell us that didn't matter it was a different day and she shouldn't have came in and been in such a rush this morning. His rude behavior will be the reason I do not bring anymore of my business this way. Unfortunately the mechanic was very nice but the front desk is the face of the company.
John, Dre, and the entire crew are amazing. We have taken all three of our vehicles for several years and have never had a problem. Always great service! Highly recommend them to everyone I know and strangers too!
Really like how they stop to explain the service and always give you options. Great customer service.
i have a list of auto guys that suck a mile long..... These guys are exactly what customers want and need. Install parts, install tires, sell tires, driveshafts, whatever.... they look up the labor, quote a reasonable price and don't lie to make a bigger bill. The absolute best in INDY..... forget everyone else seriously.
Car X Tire Auto is a US Car Repair based in Westfield, Indiana. Car X Tire Auto is located at 17501 Gunther Blvd, Westfield, IN 46074, USA.
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