If I could give this location and the customer service less then one star I absolutely would. I rented a storage unit for about six month before i could not deal with it any more. I would go to the location to pay my bill and no one would be on site. they would leave a sign on the door that said "property manager on site please call #xxx-xxx-xxx" i would call and leave multiple voicemail and never got called back. I would try to use the online portal to pay and i conveniently would always be "down". i would call the service number and try to pay that way but they said they would have to charge me extra to pay over the phone. Just to reiterate, there would be know way i would ever rent here again, or tell my worst enemies to rent here either.
Nice, new, well maintained
Chatted with someone on the website and was told one amount. Then went to pay for it and was told a higher amount. Lady wasn't particularly nice about it and just didn't seem to care about the customer. They also will leave the "secured" gate open so anyone can waltz on in. Was told that was for the garbage truck but I have yet see a dumpster or garbage truck. And if you reserve their moving truck good luck. It may or may not be available when you pick it up. The whole time it's been "give me your money" then they have no time for you.
If there were negative stars for a review that is what I would give this place. Trying to make a payment is a joke. They apparently do not do anything over the phone, only online or in store. I live in Tennessee and have the storage there because of a move I had to make. I fell behind and I have been trying to make payment for the last month and the manager is never in the store and when I call I get no call back. The manager sends email and texts saying to get a hold of her but how can I when she is never in the office? I would not recommend this place to anyone even my worst enemy.
Stopped in quickly for rates on a storage unit as well as a U Haul rental. I was in and out quickly and there are plenty of sizes/options for units and trucks. The truck was clean and everything went smoothly.
Securcare Self Storage is a US Storage based in Westfield, Indiana. Securcare Self Storage is located at 613 IN-32, Westfield, IN 46074, USA.
Please contact with Securcare Self Storage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Securcare Self Storage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Storage in Westfield