What brought me to Ameriana bank was Rob's Garretts involvement in the community, what has keep me there is the people and service. The change over to First Merchants Bank brought additional products and services that were not available to my business before, and new faces that now call me by name. I am getting to know the new faces quickly. Rob Garrett & Ryan Mooney are building a great team while keeping the local small town feel yet bringing big bank offerings. I like doing business with people I know like and trust. I have found that with Rob, Ryan, Stephanie and the rest of the team are that for me.
Give it a 4 right now, still waiting to see how the transition of losing Tiffany will work out. Tiffany has been with us since day 1. She will be missed. Happy for her promotion.
While there have been some changes in staff since the transfer to First Merchants, the team is still pretty friendly. Rob and Janet are still there with big smiles. Rob goes out of his way to talk to folks when they come in. It really feels like a friendly neighborhood spot.
Definitely time to change banks.
I was hoping for an improvement when FMB took over Community Bank. No such luck. They continue make errors and then they drop them into the hands of the customer to pay for.
Ameriana was a great bank before being gobbled up by First Merchants. Lost the personal touch of a local bank. Customer service is sub par and more of a number than a person now. Not happy and will remove money from bank.
First Merchants Bank is a US Bank based in Westfield, Indiana. First Merchants Bank is located at 3333 IN-32, Westfield, IN 46074, USA.
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